Covid-19 has spurred the growth in the SaaS sector. Office Automation (OA), in particular, is at a tipping point. Apart from AI, automation in the professional services segment – the use of information technology to automate basic business processes – has also made steady gains, increasing the ability of business leaders to transform their operations.

Feishu, a Chinese work collaboration platform designed by ByteDance, rushed in the front, as well as Ding Talk (owned by Alibaba) and WeChat Work (owned by Tencent). Those 3 platforms have become the most popular work collaboration tools in China since the quarantine. They feature instant message, file sharing, and other OA functions. Ding Talk was topped in both iOS and Android app stores during February and sustained the ranking for straight 29 days. It now accumulates over 200 million individual users and 10 million enterprise accounts on its platform.

Yonyou, another key SaaS player, offers management software products in Singapore and APAC. Based on a cloud native architecture, their flagship product YonSuite provides growing enterprises with a unified platform encompassing OA. By ensuring an enabling environment for digital development, YonSuite helps global enterprises achieve customer-centric, data-driven and real-time operations.

In today’s digital age, powerful OA systems reduce manual effort and store a large amount of data in little space. They not only streamline day-to-day tasks but also speed up information retrieval. Additionally, these tools improve process visibility and help businesses spot bottlenecks easily. Thus, back offices that are able to focus on value added service provision help find greater cost savings and efficiency. This, in turn, allows businesses to invest more resources into growth, service delivery, and innovation.

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